All transactions will be billed in New Zealand Dollars.
RETURNS, EXCHANGES & REFUNDS
We will happily exchange your purchase if you are unhappy with the fit, size or colour. Products must be in new condition and complete with original packaging and tags. Any item returned in an unacceptable condition may be subject to a refusal on the exchange.
If you wish to exchange a product, please notify us within one week of receiving the product. We can be contacted by phone or email and we request that you talk to us before sending the product back. Clearance items cannot be exchanged.
If you purchase something and are not happy with it and would like a refund then we will do so as long as we have been contacted within one week of you receiving the item. Please contact us before returning the goods. In most cases we will issue a gift certificate to the same value as the goods being returned. Products being returned for a refund must be in new condition, complete with packaging and tags.
To return a product, please courier it to: 3 Duncan St, Nelson, 7010.
We aim to get replacement items sent out within one working day of receiving the returned item. The delivery time will be 1-2 days for courier items and up to a week for kayaks and larger items. Please note, if the item you wish to swap for is not in stock, there may be delays while we order the product in.
Replacement for defective goods and goods not fit for purpose.
If you have any concerns about a product please contact us. We will work with you to ensure you can get the item repaired or replaced within a reasonable time frame. Please note; general wear and tear, or damage sustained from misuse are not covered under a warranty.
CANCELLATION OF A COURSE BOOKING
Any cancellation or transfer of dates may incur a $50 administration fee. Participants receive a 100% refund for any cancellations 4 weeks or more from the course start date. Cancellations 1-4 weeks prior to the course start receive a 50% refund, while a cancellation in the week leading up to the course start date and cancellations during a course receive no refund. Any administration fees will be deducted from the refund.